At ChurchChoirs, we value your questions. We understand you may have inquiries regarding placing orders and other matters. Below are the queries frequently asked by our customers and the best answers we can provide.
Placing an order
How long will it take for the order to arrive?
This is an important question and it comes up often. There are two times you need to be aware of and you need to add them together to get an estimate of how long it will take to get your order.
First there is a processing time. It generally takes 2-4 business days to process your order and ship out. Second there is the shipping time (which is not the same as the processing time). It takes about a week for standard shipping (5-8 business days). You can reduce this time by paying for faster shipping such as 3-4 business days. Just remember the shipping time is in addition to the processing time. You need to add together both the production time and the shipping time to get a time estimate for your order.
* All custom products take 2-3 weeks to process and produce plus the shipping time.
The Estimated Delivery Date provided at checkout is an estimate only and does not guarantee delivery by a specific date or time. As this is an estimate only ChurchChoirs.com cannot refund shipping charges for shipments arriving past the estimated delivery date.
Who do I call to get an estimate on when my order will arrive?
How much is the shipping?
Shipping costs vary depending on your selection of shipping method and order amount. You can check the shipping cost by simulating placing an order on our website and then canceling out of the order and empty your cart before filling in the payment information. We ship all graduation stoles by UPS, USPS or DHL. And of course faster shipping methods cost more.
Do you entertain international orders?
We will ship to some foreign locations. Such locations generally include Canada, Europe, South America, Japan and a few other locations. You can check if your country is available by simulating placing an order on our website. We can also place the order over the phone if you do not find your country. However because such shipments often involve the peculiarities of the various tariffs trade and import/export laws around the globe we may not be able to ship some orders overseas due to the cost of researching the laws for that location.
International orders may be subject to customs/duty charges, as well as any VAT or country specific taxes that may apply. Such responsibilities are shouldered by the buyer.
How do we pay?
We accept all major credit cards (VISA, Mastercard, Discover, American Express), as well as PayPal.
Is it possible to customize my product?
Yes! We offer embroidery and printing on robes and stoles. Additional fees will apply. Please contact our customer service by phone or email to request a quote.
How do we give you a call?
You may call us at (866) 217-5590.
Do you have any local stores nearby?
As an online retailer, we do not have any. But we assure you that you’ll be given only the best to make your online shopping experience a pleasant one!
Promo/Coupon Code Rules
Coupon Codes cannot be applied to sale items or combined with any other offers or promotions.
Many discounts/promotions hold a minimum purchase requirement amount for eligibility. This amount is the subtotal of the order, calculated before any taxes/shipping fees. This is a fixed dollar amount associated with the code and will not be accepted below the amount.
Coupon codes are limited to one per customer per purchase and are good for a one time use only per customer and can only be used on full price merchandise. The coupon codes have no cash value and if a return is made, your account will be credited only in the amount that you paid – total amount at checkout less the value of the coupon code. Coupon codes cannot be combined with other promotions.
Please note: Coupon codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion.
Returns and Exchanges
In the case of returning item/s, what is your policy?
All items may be returned within 14 business days.
For more information, feel free to contact customer service or visit our Refunds & Returns page.
How do I send my items back?
Whichever is convenient for you, we’ll allow you to send your item back. The best way would be to have the package tracked and insured. But really, it is up to you! Take note, however, that any repercussions on the shipping process is the responsibility (and should be handled) by the customer, unless there had been a lapse on our part.
Please visit our Refunds & Returns page, you will need to provide your order number and email address so we can process your request.
When will I get my refund?
Refunds are processed within 10 business days. It may take 2-3 days for the refund to reflect on your account, depending on your bank.